LES Strategic Plan 2025 - Report - Page 30
STRATEGIC INITIATIVES
EXCEL IN RELIABILITY
& RESILIENCY
More frequent and severe weather events are causing increased outages,
and customers expect uninterrupted service. Swift and effective
responses to these outages are crucial for utility performance. Reliability
and resiliency are not just operational targets; they are essential
for maintaining public trust, regulatory compliance and long-term
sustainability.
THIS INITIATIVE’S PROJECTS WILL:
Strengthen LES’ outage management capabilities and grid resilience
through innovative, cost-effective strategies.
Deliver measurable improvements in system reliability, resiliency and
customer satisfaction.
Modernize outage management, enhance grid capacity and integrate
predictive technologies to achieve industry-leading performance
across all systems.
Invest in LES’ highly skilled workforce — an essential asset that
enables rapid recovery and operational excellence. By continuing to
develop talent and foster innovation, LES will maintain our leadership
in outage resilience.
Invest in technologies that make sense for LES — at the right time
and for the right reasons — including predictive analytics, hardened
infrastructure and integrated response systems that support
reliability, transparency and recovery speed.
Our customers care about the status of our system and their services,
accelerating recovery times and building smarter, more responsive energy
infrastructure.
Improved reliability and faster recovery will elevate the customer
experience. Through transparent communication, data-driven insights
and enhanced workforce expertise, LES will continue our path as a
resilient, responsive electric utility — one that delivers exceptional service
while supporting the long-term needs of the communities we serve.
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