LES Strategic Plan 2025 - Report - Page 18
STRATEGIC OBJECTIVE
Infrastructure
The increasing frequency of extreme weather
events is placing stress on infrastructure, while
heightened customer outage expectations re昀氀ect
a growing expectation of uninterrupted electricity
in daily life. Rising cyber risks and system
vulnerabilities are driving demand for a more robust
grid to meet customer needs.
GOALS
These goals are designed to enhance our grid
by prioritizing resiliency, capacity and future
readiness. In so doing, we will ensure our
systems are prepared to meet the expanding
needs and wants of our customers and
community into the future.
This objective aims to develop a grid that is
reliable, resilient and adaptable. This new grid
encompasses all utility infrastructure, including
supporting technology, to ensure grid stability and
meet customer experience expectations, including
during extreme events.
Resiliency: Achieve industry-leading reliability
and resiliency across all systems.
Success means building a grid that ensures power
quality, withstands extreme weather events and
meets evolving customer demands.
Capacity: Provide optimal grid and system
capacity.
OBJECTIVE
What we will do
Build and maintain a reliable, resilient and
adaptable grid and supporting systems.
This goal will incorporate a range of industryleading metrics to benchmark us against peer
utilities.
This goal will empower customers to integrate
distributed energy resources, ensure su昀케cient
hosting capacity for electric vehicles and
offer products and services that support and
accommodate demand reduction events — all
while ensuring our growing community can
support new economic growth.
What we will achieve
We will provide a future-ready grid that
anticipates risk, accelerates restoration and
supports new technologies and customer
expectations.
Preparedness: Future-ready the grid and
supporting systems to proactively address
increased volatility (i.e., across generation,
transmission, distribution and operational/
information technology).
This goal will strengthen the grid against future
extreme weather events and cybersecurity
risks and proactively integrate distributed
energy resources.
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KEY ENABLERS
Quick incident recovery with a strong focus
on customer experience and communication
and minimizing the number and duration of
service disruptions.
Strengthen infrastructure by investing in
grid hardening initiatives, including system
automation, undergrounding and advanced
materials to reduce outage frequency and
duration.
Enhance customer satisfaction through
targeted infrastructure upgrades that improve
service quality, reduce disruptions and
support the integration of distributed energy
resources.
Promote transparency and trust by engaging
customers in infrastructure planning
processes and clearly communicating the
benefits of investments.
Leverage data and predictive analytics
to proactively identify infrastructure
vulnerabilities and prioritize grid
modernization efforts that deliver the
greatest value to customers.
