LES Strategic Plan 2025 - Report - Page 15
OUR
STRATEGIC OBJECTIVES
OBJECTIVE
CUSTOMER &
COMMUNITY
Optimally deploy our
resources to help meet
customers’ and the
community’s evolving
power needs.
Provide an exceptional
customer experience
by delivering dynamic
products and services,
minimizing energy
burden and enabling
community goals.
GOALS
Experience: Deliver an
exceptional customer
experience.
INFRASTRUCTURE
FINANCIAL
HEALTH
Build and maintain a
reliable, resilient and
adaptable grid and
supporting systems.
Ensure that LES can fund
the activities required to
achieve our mission and
vision.
Provide a future-ready
grid that anticipates
risk, accelerates
restoration and supports
new technologies and
customer expectations.
Prioritize financial health
through a strong bond
rating, sufficient liquidity
and a transparent rate
outlook to operate in an
increasingly complex
environment.
Resiliency: Achieve
industry- leading
reliability and resiliency
across all systems.
Education: Empower
customers to be informed
Capacity: Provide optimal
energy users.
grid and system capacity.
Service: Partner with our
Preparedness: Future-
customers to achieve
their energy goals.
ready the grid and
supporting systems to
proactively address
increased volatility.
Liquidity: Sustain optimal
liquidity.
WORKFORCE
READINESS
Retain, develop and
attract a talented
workforce to boost
organizational
performance.
Foster a culture of
belonging, collaboration
and growth by investing
in people, offering career
fulfillment opportunities
and aligning with
strategic priorities.
Retain: Keep talented staff
throughout the organization.
Bond Rating: Maintain a
A A Bond rating.
Develop: Support employees
Rate Outlook: Provide a
through career advancement
and leadership development.
transparent rate outlook.
SUSTAINABILITY
Reduce our CO 2 footprint
and manage demand
peaks to reduce reliance
on fossil fuels.
Achieve net-zero CO 2
production from LES’
generation portfolio by
2040 while managing
our demand peaks
and demonstrating
environmental
stewardship across our
utility operations.
Net-Zero: Produce netzero CO 2 emissions from
LES generation portfolio by
2040.
Environmental stewardship:
Demonstrate environmental
responsibility across our
activities.
Attract: Recruit top talent
through an efficient hiring
process, career ful昀椀lment
opportunities and competitive
total compensation.
Demand management:
Reduce seasonal peak
demands through customer
programs.
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